Website conversion for D2C brands

More orders from the traffic you already pay for, with fewer COD orders coming back.

26%

This is the RTO rate on COD fashion orders in India. On prepaid orders, it is under 2%.

Checkout choices decide RTO as much as targeting does.

Source: Base, RTO rates in India by category, 2026.

Channels in this service

Shopify

What it fixes

Paying for traffic that leaves

Most visitors never reach checkout.

Redesigns without proof

Nobody knows if the change helped.

COD orders that come back

The site invites risky orders.

Where we start: your store's own numbers

Shopify shows sales, returns and the checkout funnel. We use them to find the steps that lose the most orders.

admin.shopify.com/store/loomandlane/analytics
Shopify Analytics overview with gross sales, returns and conversion rate, example account

What we read here. Shopify shows gross sales, then takes off discounts and returns. We start from net sales and add back product cost, shipping and RTO to get contribution margin. Open full size

Example account. We never show a client's data without written permission.

What each channel does in website conversion

And the number we judge it on.

ChannelWhat it does for youJudged on
CRO auditFinds where buyers drop off, using your own funnel data and session recordings.Orders lost at each step, in rupees
A/B testingProves which changes lift revenue before they go live for everyone.Revenue per visitor and margin
Checkout and CODCuts RTO with prepaid nudges and COD confirmation.RTO rate and profit per order

Questions to ask any agency before you sign

Including us. Each one shows whether the team will grow your profit or just your dashboard.

  1. 1
    Do you test on real phones?

    Most Indian shoppers buy on mid-range Android phones. A laptop review misses what they see.

  2. 2
    Is the test judged on conversion rate or revenue?

    A discount can lift conversion rate and still lose money.

  3. 3
    How long will each test run?

    Calling a winner after three days often picks the wrong one. Ask for the sample size.

  4. 4
    Will you look at RTO, not just orders?

    An order that comes back costs shipping both ways and earns nothing.

  5. 5
    Who ships the changes?

    Fixes need a developer, ours or yours. Agree that before the audit starts.

Agency vs in-house vs Mobile First, for website conversion

Agency vs in-house vs Mobile First, for website conversion
Typical agencyIn-house teamYour growth teamMobile First
How changes happenA redesign, then hopeWhen the developer has a free day
One test at a time, run to a clear result
What gets measuredConversion rate onlySales that week
Conversion, order value and RTO, in rupees
COD and RTOLeft to the ops teamHandled case by case
Prepaid nudges and COD checks built into tests
MobileReviewed on a laptopReviewed on the founder's phone
Every step tested on the phones your buyers use

The first 90 days

  1. Week 1

    CRO audit and test plan

  2. Weeks 2 to 4

    First tests live

  3. Month 2

    Winners rolled out, next tests

  4. Month 3

    Conversion and RTO against targets

What you will see in every weekly report

You see ROAS and contribution margin side by side, every week.

In every weekly report

  • Conversion rate
  • AOV
  • RTO
  • Test results with confidence levels
  • What changed, what is next, and what didn't work

Custom reports, built for how you make money

  • Margin by product and size
  • ROAS by city and dark store
  • Repeat orders by cohort
  • RTO by pin code and payment method
  • Marketplace vs website profit

Weekly

Report and call

ROAS and margin by channel, what changed, what is next.

Monthly

Report and call

It compares results against your targets and sets next month's roadmap.

Quarterly

Projections and plan

Realistic numbers from your own data, checked against what actually happened.

A senior marketer on your account, with five accounts at most

  • We hire senior marketers only. Nobody learns on your budget.
  • Five ad accounts at most per marketer, fewer at larger scale.
  • Your direct competitors are never on your marketer's desk.
  • Specialists join for creative, marketplaces, tracking and retention.

At fifteen accounts a marketer checks your campaigns once a week. At five, they check every day and catch the losing ad set before it spends the month.

How we work
5ad accounts, at most, on each senior marketer's desk

Who works on your account

  • Senior marketerOwns your account, your targets and your weekly call.
  • Creative strategistAngles, hooks and creator briefs.
  • Marketplace specialistAmazon, Flipkart, Myntra, Blinkit and Zepto bids.
  • Tracking analystPixel, Conversions API, GA4 and lift studies.
  • Retention leadThey run your WhatsApp, email and SMS flows.

How we run your account

The same operating rhythm on every account, from the first week.

A senior marketer

Owns your account and your targets, with five ad accounts at most.

Weekly report and call

ROAS next to contribution margin, what changed and what happens next.

Live dashboard

Every channel in one view, so you never wait for the weekly call.

Monthly review

Results against the targets agreed in writing, and next month's plan.

Quarterly plan

Projections built from your own numbers, checked against what happened.

Slack or WhatsApp

Day-to-day questions answered by the person who runs your account.

Worked examples

FFootwearWorked example
ROAS3.8
Margin19%

Size guidance and prepaid offers took RTO from 27% to 16%.

Worked examples, built from patterns our team sees in each category. Client results are published only with each brand's written approval.

Questions about website conversion

Do you only work with Shopify stores?

No. We work with Shopify, WooCommerce and custom-built stores.

How long is a test?

A test usually runs for two to four weeks, until the result is clear. We never stop a test early because one day looked good.

Do you need our developer?

We need them only for some changes. Many tests run through apps and theme edits that we can make ourselves.

What does an audit include?

We review every step from ad click to order, including product pages, cart, checkout and COD flows, and rank the fixes by the rupees each one should save or earn.

How do you cut RTO on the site?

We add prepaid nudges, check addresses before the order is placed and set COD rules for high-risk pin codes.

Do you build new stores?

Yes. We build and redesign Shopify stores as a project, and we run conversion tests on existing stores.

What is a good conversion rate?

It depends on your category and traffic. Many Indian D2C stores sit between 1 and 3%, and we benchmark yours in the audit.

Which pages do you fix first?

We start with the pages that see the most paid traffic, usually product pages, cart and checkout.

How do you prove a change worked?

We A/B test it and report the result in rupees of extra revenue or margin.

Do you make changes to the live site?

Only after you approve them, and only once a test shows the change helps.

60 seconds

Are we a great fit?

Five questions, no email needed. You get an honest answer on screen.

Talk to us about website conversion

Tell us about your brand. We read your accounts before the call, so it is about your numbers.

  • Free growth audit, yours to keep
  • ROAS and profit read for every channel
  • WhatsApp reply within one working day

Next: five quick questions, then pick a 30-minute slot.

Before you go: are any of your campaigns losing money?

Our free growth audit shows which campaigns lose money after returns and discounts. A senior marketer reads your accounts within 48 hours, and the audit is yours to keep.