Turn first orders into repeat orders, and confirm COD orders before they ship.
Fewer COD returns when buyers get a WhatsApp message before delivery.
Confirmation is usually the fastest RTO win.
Source: Base, COD return rates by category, 2026.
Channels in this service
Take one or all of them. Each has its own page with formats, process and FAQs.
COD confirmation, reorder reminders and campaigns on the app your buyers open most.
Flows that bring buyers back, written and tested by cohort.
Most customers never order twice.
Everyone gets the same message.
Unconfirmed COD orders come back.
And the number we judge it on.
| Channel | What it does for you | Judged on |
|---|---|---|
| Confirms COD orders, sends updates and reminds buyers to reorder. | RTO saved and repeat sales, after message costs | |
| Runs welcome, cart, post-purchase and win-back flows at low cost per send. | Revenue per send and unsubscribes | |
| SMS | Reaches buyers who do not open email, under TRAI's DLT rules. | Sales per message, after cost |
Including us. Each one shows whether the team will grow your profit or just your dashboard.
It is the cheapest way to cut RTO.
Too many messages lead to blocks and unsubscribes.
A reorder message sent too early is ignored, and one sent too late loses the sale.
Opens and clicks do not show whether a flow made money.
WhatsApp and email both need consent, and complaints can get your number blocked.
Retention can't save a product people don't reorder.
| Typical agency | In-house team | Your growth teamMobile First | |
|---|---|---|---|
| Messages | Blasts to the whole list | Sent when someone remembers | Flows by cohort, timed to each product |
| COD orders | No confirmation step | Manual calls when time allows | WhatsApp confirmation and a prepaid offer before dispatch |
| Measurement | Open and click rates | Total sales | Repeat rate and profit added by each flow |
| Channels | Email only | WhatsApp from a phone | WhatsApp, email and SMS planned together |
Week 1
Weeks 2 to 4
Month 2
Month 3
You see ROAS and contribution margin side by side, every week.
Weekly
ROAS and margin by channel, what changed, what is next.
Monthly
It compares results against your targets and sets next month's roadmap.
Quarterly
Realistic numbers from your own data, checked against what actually happened.
At fifteen accounts a marketer checks your campaigns once a week. At five, they check every day and catch the losing ad set before it spends the month.
How we workWho works on your account
The same operating rhythm on every account, from the first week.
Owns your account and your targets, with five ad accounts at most.
ROAS next to contribution margin, what changed and what happens next.
Every channel in one view, so you never wait for the weekly call.
Results against the targets agreed in writing, and next month's plan.
Projections built from your own numbers, checked against what happened.
Day-to-day questions answered by the person who runs your account.
Repeat orders rose from 14% to 26% with WhatsApp reorder flows.
COD confirmation on WhatsApp cut RTO on high-value carts from 31% to 18%.
Worked examples, built from patterns our team sees in each category. Client results are published only with each brand's written approval.
It can be sold on any of the four pricing models.
We work with the official WhatsApp Business API providers you may already use, or set one up for you if you do not have one.
Yes. We write every message and test versions against each other to see which earns more.
We set the frequency by customer group, so loyal buyers and new buyers hear from you at different rates. Nobody should feel spammed.
Yes. A WhatsApp confirmation before dispatch is usually the fastest way to cut RTO on COD orders.
It depends on your category. A food brand should expect far more repeat buying than a mattress brand. We benchmark your repeat rate against your category in the free audit.
We use WhatsApp, email and SMS, and pick the right one for each message and customer group.
We usually start with abandoned cart, welcome, post-purchase and reorder reminders, because they earn the most for the least effort.
Yes. WhatsApp confirmation before dispatch cuts refused COD orders, and it is usually the fastest RTO win.
We track repeat rate, revenue per customer and margin by customer group, in the same weekly report as your ads.
Yes. We only message customers who have agreed to hear from you, which also protects your WhatsApp number.
Five questions, no email needed. You get an honest answer on screen.
Great fit
Book 30 minutes and we will read your accounts before the call.
Book a callGood fit
You keep the findings either way.
Book a callNot yet
Our free tools will show you where your money goes today. When you cross ₹5 lakh a month, come back and we will read your accounts. If you would like advice before then, we are happy to talk.
Tell us about your brand. We read your accounts before the call, so it is about your numbers.
